This report presents the findings of a inter-agency survey on the feedback and complaint mechanisms five international NGOs have in place for their children and youth programs. The five agencies include: Educo, Plan International, Save the Children UK, War Child UK and World Vision. The survey looked into the accessibility to the mechanisms as well as general practice and management of the mechanisms. This survey is the first phase of a collaboration between these five agencies regarding the topic. Gaps and recommendations are provided. The next phase will be conducted by each agency and will seek to explore the findings and recommendation at the field level.
The report is available through this link: Child friendly feedback mechanisms report