Director – Peace and Conflict (Open to London)

Mercy Corps



About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps’ Technical Support Unit (TSU) is a key part of the Program Department. TSU subject matter experts help set agency strategy and provide consultation – from assessment and design through project implementation and results measurement – to field offices worldwide, in some of the world’s toughest places. TSU team members provide critical technical leadership, share guidance on emerging trends and best practices, foster organizational learning, contribute to research, represent Mercy Corps to external audiences, and develop robust partnerships. The TSU is also integral to global business development and revenue.

General Position Summary

Recognizing that violent conflict is the leading cause of suffering and extreme poverty, Mercy Corps distinguishes itself among leading international aid and development agencies by working to address the root causes of conflict in the world’s most difficult places. With Mercy Corps’ focus on reducing fragility and building community resilience and well-being, the Peace and Conflict team is a leading agency voice that contributes to program excellence and the lasting impact of our work. Since the late 1990s, Mercy Corps has implemented more than 100 conflict management programs in more than 40 African, Asian, Middle Eastern, Balkan, and Latin American countries.

Mercy Corps’ Peace and Conflict Director is an expert in the sector who leads an influential, agile global team in its quest to cement our Peace and Conflict Approach as a core foundation of all agency programming. Working in partnership across teams and sectors, the Director is able to successfully navigate a matrix structure, design and implement integrated approaches, simplify complex strategies to gain buy-in, identify new funding and partnership opportunities, and meet strategic team and agency objectives. The Peace and Conflict Director sits on the Technical Leadership Team, and works across the agency to identify regional and global trends and keep innovative, adaptive, and field-tested practices flowing across the agency. The incoming Director should bring particular experience with peace and technology, with a focus on addressing social media threats to peace and stability.

Essential Job Responsibilities


  • Set, communicate and apply a clear strategic vision for the Peace and Conflict sector, closely integrated with other agency approaches and departments.
  • Ensure the vision is agile, and reflects trends in the field, learning, and emerging capacities.
  • Lead internal communications around sector strategy, and build agency-wide buy-in to support integration through regular work sessions and meetings across the agency and with partners.
  • Contribute to the agency’s overall Strategic Compass by engaging in agency discussion to offer learning, insights, and new ideas.


  • Produce strong, influential analysis and derive new insights from program results, field assessments and industry learning.
  • Build agency capacity to incorporate those results, best practices into new program designs and on-going implementation.
  • Provide technical leadership and support, coordinating the team to support/mentor field and regional teams in improving the quality of existing programming and priority programs, as it relates to peace and conflict.
  • Build strong networks of partners, and a long-range vision, to field-test new ideas and programming through iterative design processes closely aligned with field stakeholders.
  • Identify strategic funding and implementing partners, including from the private sector, to grow agency expertise in core areas as well as respond to emerging trends and opportunities, such as addressing social media threats to peace. Work closely with other teams to grow and secure these strategic partnerships.
  • Work closely with technical and field teams to ensure evidence and best practices are integrated into larger initiatives and programming.


  • Develop the growing capacity of the team, and deepen relationships with agency colleagues.
  • Assist team members with information, tools and resources to improve performance and reach short, medium and long-term professional objectives.
  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
  • Create and sustain a work environment of respect where team members strive for excellence.
  • Work with the team to maintain a strong roster of consulting or flexible resources to fill technical needs that are not available in house.
  • Leverage opportunities for direct costing of field support to supplement team resources, and support team to build in direct-billed support to new program designs and budgets.


  • Develop and further refine theories of change and related indicators; work with field teams in order to test theories and measure results and ensure indicators are relevant.
  • Lead and support activities to assess and document the impact of our technical interventions, including those integrated with other key sectors.
  • Cooperate closely with the Research and Learning team to support learning objectives and produce rigorous evaluations of our Peace and Conflict work.
  • Work with field teams on adaptive programming that harnesses and scales successes for impact, increases regional/national influence and identifies emerging sector innovations.


  • Direct and input on technical team approaches, program results and research contributing to overall agency technical leadership and influence.
  • Develop and maintain strategic program partnerships with implementing partners, academic partners, think tanks, local networks, private sector partners, or other entities to enhance impact.
  • Maintain strong communication and nurture relationships with donors, agencies and influencers.
  • Lead and coordinate the technical team to represent Mercy Corps in relevant practitioner and learning networks, and build our reputation through external engagement.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Two team members plus other short-term support as needed


  • Reports Directly To: SeniorDirector
  • Works Directly With: TSU colleagues, agency leadership, HQ and field teams

Knowledge and Experience

  • A./M.S./M.Sc. or equivalent or above in a relevant technical field is required.
  • 7 – 9 years of experience in international development and peace and conflict sector including fragility and stability contexts.
  • 3 – 5 years of field experience direct management experience implementing field-based projects.
  • Prior Mercy Corps experience a plus.
  • Proven proposal development and donor cultivation experience, including active donor networking experience.
  • Demonstrated success in building working relationships with a diverse public, private and civil sector actors.
  • Knowledge of approaches and programming that incorporate social media to engage citizenry, address the use of social media as a weapon, and/or respond to the use of social media as an engagement tool is preferred.
  • 2 to 3 years of management and supervisory experience required.
  • Ability to work effectively on matrixed teams and in non-hierarchical settings.
  • Exceptionally strong verbal and written communications skills and organizational skills are required.
  • Familiarity with major donors such as USAID, DFID, the EC and foundations and corporations.
  • Knowledge of Mercy Corps’ systems, staff and structures is a plus.
  • Fluency in English is required; fluency in French is strongly preferred.

Success Factors

The successful director must be a self-starter who demonstrates leadership in communications, partnership development, and team management. Multi-tasking with proven ability to manage competing priorities, follow procedures, and meet deadlines is required. The director manages their team to have an impact on revenue, program quality, overall strategy, and thought leadership. The director leads and nurtures individual team member development and works effectively with different work styles. Additionally, the director is a proactive collaborator who engages other technical teams and field program management. The position must communicate and work with a variety of external groups including private sector partners, peer agencies, government officials, academic institutions, and donors. The director is flexible and creative in planning and problem solving, and has a proven ability to learn quickly, take initiative, and be accountable for results. The director has the vision and drive to lead initiatives in the agency that are more than program development, that demonstrate understanding for the larger picture while remaining focused on and able to handle the details. Working with other members of his/her team, the director shapes and articulates the agency’s Peace and Conflict approach and advocates for its application at all levels of the organization. The individual must have high proficiency for working in varied cultural, political, and religious environments, and must be able to travel and work successfully in austere environments and maintain poise in stressful situations.

Living Conditions / Environmental Conditions

This position is located in one of Mercy Corps’ headquarter offices in DC or London. The position requires travel at least 30% time to the field where living conditions may be exceptionally rugged or be in volatile environments where security protocols will need to be followed. Team members must be ready to deploy to field environments on short notice in response to any emergency or crisis. When in the field the team member must able to work in remote settings and over weekends and/or evening as required by the schedule.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

How To Apply

Apply Here

Type: Full Time